Contact

Last updated: September 2, 2026

Customer support

For questions about an order, shipping, returns or refunds, contact customer support using the details in your order confirmation email. Please include your order number — it lets us find your order immediately and answer on the first reply.

Response times

Support is available Monday through Friday and messages are normally answered within one business day. Messages sent over a weekend or public holiday are answered on the next business day.

What we can help with

• Order status, tracking and delivery questions
• Returns, refunds and the 90-day policy
• Damaged, missing or incorrect items
• Questions about the product label and directions for use

What we cannot help with

Our support team cannot give medical advice or tell you whether a product is appropriate for a health condition you have. Please speak with your physician or audiologist about those questions.